Service Level Management
PPG Global’s recognizes that organizations have historically met expanding network requirements by building solid network infrastructures and working reactively to handle individual service issues. When an outage occurred, the organization would have an immediate need to build new processes, management capabilities, or infrastructure to prevent a particular outage from occurring again. The need for a business continuity plan for continuous service and operability is necessary for any organization. The growing demand and cost of this service along with the increasing availability requirements, we now need an improved model to proactively prevent unplanned downtime and quickly repair the network. PPG Global has established consortia of network, satellite, cloud and technical infrastructure partners to meet such demands.
We work collaboratively with our clients and our consortia of members to define the establish the industry’s best practices for accomplishing the essential service level standards to ensure that each client to achieves their planned trajectory and business goals. PPG Global uses its competencies to manage and create areas in:
- Monitoring of Network
- Network Infrastructure Design Planning
- Business Continuity Planning
- Service-level management process flow mapping
- Establishing and Reporting on Network Standards
- Trend Analysis of Network Performance and Impacts
- Security and Risk Management
- Efficiency and Cost Savings Modeling
